At LeuiDior, we are committed to delivering fragrances and products of the highest quality. Your satisfaction is our priority, and we want to ensure that your shopping experience is seamless. Please read our Returns and Exchanges Policy carefully to understand your options.

1. Eligibility for Returns & Exchanges

Returns or exchanges are applicable only in the following cases:

  • The product received is damaged during transit.
  • The product is defective or not functioning as intended.
  • An incorrect product was delivered.

Please note: Items damaged due to misuse, mishandling, or normal wear and tear are not eligible for return or exchange.

2. Reporting an Issue

Customers must report any issues within 48 hours of receiving their order. To report a problem, please contact our customer support team at leuidior@gmail.com with the following details:

  • Your order number
  • Description of the issue
  • Photographs of the product (if applicable)

Timely reporting allows us to address your concerns promptly and efficiently.

3. Condition of Returned Products

To be eligible for return or exchange, products must meet the following conditions:

  • Unused and in the same condition as received.
  • Unopened and in the original packaging.
  • All tags, labels, and accessories must be intact.

Products that do not meet these requirements may be ineligible for return or exchange.

4. Exchanges

Exchanges are subject to product availability. Once we confirm that your replacement item is available, our team will guide you through the exchange process.

5. Return Process

  1. Contact our customer support team within 48 hours of receiving your order.
  2. Provide all necessary details and photographs of the issue.
  3. Our team will review your request and provide instructions for returning the product.
  4. Once the returned item is received and inspected, your refund or exchange will be processed.

Note: Customers are responsible for ensuring the product is returned safely. We recommend using a trackable shipping service.

6. Refunds

Refunds will be issued to the original payment method once the returned product has been inspected and approved. Processing times may vary depending on your bank or payment provider.

At LeuiDior, your satisfaction is our top priority. If you have any questions regarding our Returns & Exchanges Policy, please contact our support team. We are here to assist you every step of the way.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at leuidior@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at leuidior@gmail.com for questions related to refunds and returns.